Privacy Policy

Privacy Policy and Data Deletion Instructions for Horizon PMS

Effective date: 10 March 2020
Last updated: 18 March 2026

1. Introduction

Horizon PMS (“Horizon,” “we,” “us,” or “our”) is a property management software platform that helps businesses manage properties, tenants, maintenance workflows, analytics, communication, and related operational processes.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use Horizon PMS, our website, our portals, and related services, including when you sign in through third-party services such as Facebook Login.

2. Who We Are

Company name: Smartek Premium Technical Services
Website: https://smartek-online.com/
Contact email: smartek.premium@gmail.com
Business address: Hargeisa, Somaliland

If you have questions about this Privacy Policy or our data practices, you can contact us using the details above.

3. Information We Collect

a. Account and profile information

  • Name
  • Email address
  • Username
  • Phone number
  • Profile picture
  • Login credentials or authentication-related identifiers

b. Property management and customer information

Depending on how Horizon PMS is used by a customer organization, we may process:

  • Tenant and renter information
  • Contact details
  • Company information
  • Address details
  • Communication records
  • Maintenance and service request information
  • Payment, billing, or transaction-related records
  • Supporting identity or compliance details provided by the customer organization

c. Communication and usage information

  • Messages and chat history within the platform
  • Support requests
  • Activity logs
  • Device, browser, and technical usage information
  • Portal and workflow interactions

d. Information from third-party login providers

If you choose to sign in using Facebook Login or another external login provider, we may receive information made available by that provider and authorized by you, such as your account identifier, name, email address, and basic profile information.

4. How We Use Information

We use personal information to:

  • Create and manage user accounts
  • Authenticate users and provide secure sign-in
  • Operate the Horizon PMS platform
  • Support tenant, maintenance, communication, and workflow features
  • Provide dashboards, analytics, and reporting
  • Respond to support requests and maintain service quality
  • Protect the platform, detect misuse, and improve security
  • Comply with legal, regulatory, and contractual obligations
  • Fulfill data access, export, correction, and deletion requests where applicable

5. Facebook Login and Meta Platform Data

If you use Facebook Login with Horizon PMS:

  • we use the information received from Meta only to authenticate you, create or connect your Horizon account, and provide the features you request;
  • we do not sell Facebook Login data;
  • we do not use Facebook Login data for unrelated advertising purposes;
  • we only retain Facebook-related data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.

Users can manage app permissions through their Facebook settings and can remove Horizon PMS from connected apps in Facebook at any time.

6. Legal Bases for Processing

Where applicable, we process personal information on one or more of the following bases:

  • performance of a contract;
  • legitimate interests in operating, securing, and improving our services;
  • compliance with legal obligations;
  • consent, where required by law.

7. How We Share Information

We may share information only as necessary with:

  • the customer organization that uses Horizon PMS;
  • service providers and subprocessors that help us host, secure, maintain, or support the platform;
  • identity or authentication providers used for login;
  • legal or regulatory authorities when required by law;
  • acquirers or successors in connection with a merger, acquisition, or business transfer, subject to applicable safeguards.

We do not sell personal information.

8. Data Retention

We keep personal information only for as long as necessary for:

  • providing the services;
  • maintaining security and audit records;
  • complying with legal, tax, accounting, and regulatory requirements;
  • resolving disputes and enforcing agreements.

Retention periods may vary depending on the type of information and the customer’s configuration or contractual requirements.

9. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, but we take appropriate steps to safeguard the information we process.

10. International Data Transfers

Your information may be processed in countries other than your own, depending on where our infrastructure, service providers, or customer organizations operate. Where required, we use appropriate safeguards for cross-border transfers.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • access your personal information;
  • correct inaccurate information;
  • request deletion of your information;
  • request restriction of processing;
  • object to certain processing;
  • receive a copy of your data;
  • withdraw consent where processing is based on consent.

If you want to exercise any of these rights, contact us at: smartek.premium@gmail.com

12. Data Deletion Instructions

If you would like us to delete your personal data associated with Horizon PMS, please send a request to smartek.premium@gmail.com.

In your request, please include:

  • Your full name
  • Your email address
  • Your account or organization name
  • A brief description of your request

We may ask for additional information to verify your identity before processing your request. Once verified, we will review and process your request in accordance with applicable law and our legal, security, and contractual obligations.

Please note that we may retain certain information where necessary for fraud prevention, security, dispute resolution, legal compliance, or legitimate business record-keeping.

If you connected your account using Facebook Login, you may also remove Horizon PMS from your Facebook account settings at any time. Removing the app from Facebook will stop further access to Facebook-provided data unless you reconnect it later.

13. Children’s Privacy

Horizon PMS is intended for business and property management use and is not directed to children. We do not knowingly collect personal information from children where prohibited by law.

14. Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date above. Material changes may also be communicated through our website or service where appropriate.

15. Contact Us

For privacy questions, requests, or complaints, contact:

Smartek Premium Technical Services
Email: smartek.premium@gmail.com
Website: https://smartek-online.com/
Address: Hargeisa, Somaliland