Can't Find an Answer?
Has your question not been answered? Please don’t hesitate to get in touch with us to find out how we can help you.
Contact us by phone or email and we will guide you to the right service.
General Questions
An electronic device not switching on can be the result of many things. Most commonly there is a fault with the mainboard or the battery. We can diagnose a range of issues and replace only what's needed to be.
Contact us with your device model and fault. We will advise whether you should visit the service desk or send the device for diagnosis.
Water damage needs proper diagnosis quickly. Please power the device off, avoid charging it, and bring it to Smartek so our technicians can inspect the board safely.
Yes. You can contact our front desk and arrange to bring your device in person for assessment.
How does this work?
Many touchscreens won't work if the device has been a victim to a heavy fall or if the device has previously been 'repaired' and a genuine screen wasn't used in the replacement. All our replacement parts come with a 6 month warranty.
If we can't fix your device we will get in touch with you to discuss your options. We can either offer you a replacement device for a cost, or we can return the device to you and refund your service charge.
If you live outside Hargeisa, contact us before sending a device. We can discuss safe courier options and return arrangements with you.